Make Up & Cancellation Policy
If you are unable to attend a session due to illness or school camp etc. you must notify your coach prior to your lesson in order to arrange a make-up lesson. Lessons will only be made up if your Vida coach is notified with sufficient time prior to the start of your lesson (preferred 24 hours prior). Notification of absence or arrangement of a make-up can be made directly with your coach.
Please be considerate that the late cancellation of sessions leads to inefficient time use for our team & therefore lost opportunities for others. This policy is to deter people from preventing those clients who are seeking a coaching session, missing an opportunity to see one of the coaches.
All missed sessions will be made up during the term or in the school holiday period. If this cannot be done a credit can be discussed with your coach for the following term.
Wet Weather & Heat Policy Communications
Where possible your coach will contact you via phone message or email to let you know if your lesson/s will be cancelled due to wet weather or heat policy. If you do not get a call, text or email, please presume the lesson is going ahead as normal. Vida have a policy for all coaches to avoid the use of Mobile Phones while one court coaching where possible to make sure our attention is directed to the current lesson at all times. If you coach does not answer their phone, they are more than likely on court coaching.
When the temperature reaches 37 degrees and over at your tennis venue, all coaching sessions will be suspended until the temperature drops. Please be aware the temperature will be taken at the individual venue and your safety is our primary concern.
Registration & Fees
In order to secure your place for weekly programs, camps or other events, Vida require that you complete a registration form (online or hard copy) in the weeks before the start date and return to us with payment.
All Holiday, Tournament, Camp or Event program fees are due before the start of the program/s. All term fees are due within the first 3 weeks of coaching term. Places will not be guaranteed if forms and payment are not received prior to commencement of the term / program.
Please indicate on your registration form your preferred times and days (for weekly programs) and we will do our best to meet with your request. If you are following on from a previous term please indicated if you require any changes to your current time.
Any late payments, more than 30 days past the invoice date, shall attract a late payment penalty fee as set down by the Penalty Interest Act 1983.
Your privacy is important to us. The data collected from you will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
Medical & Liability
I hereby authorise the staff of Vida to act for me according to their best judgment in any emergency requiring medical attention. I release Vida from any and all liability for injury or illness and costs, incurred while undertaking a program or event with Vida.
Photography & Video Images
I acknowledge that Vida Tennis may film, use video analysis and photography during programs, lessons and events. I acknowledge and agree that this usage, including for marketing & promotion purposes, is without compensation or notice to myself. Images may be used on our website, social media and other promotional material.
Vida supports Tennis Australia’s stance and efforts in helping educate parents on their important role within the child’s sporting journey. The following are some ideas and education that we would like you, the parent, to be aware off.
Vida encourage all parents during tennis sessions not to enter the court while your child is having their lesson. This enables both the coach and student/s to concentrate entirely on the lesson, create independence for the child, promote a child’s decision making skills and build the coach – student relationship.
As a parent / guardian of a participant in any activity held / run by Vida you agree to try and meet the following requirements in regard to your conduct during any such activity, program or event to the best of your abilities:
- Treat your child the same irrespective of them winning or losing
- Remember that your child plays for their enjoyment not yours
- Try to have fun when you are around your children at competitions and training. Well-directed humour can be a great de-stressor
- Look relaxed, calm and positive on the sidelines
- Make friends with other parents at competitions
- Get involved in appropriate ways if your child or the coach behaves in unacceptable ways during competitions
- Let the coach do the coaching
- Understand that children will benefit from a break sometimes and that involvement in other sports is okay
- Be there when the child performs poorly. Be an understanding listener rather than a critic, judge and/or fixer
- Be prepared to give your child some space so that he/she can grow and develop as an independent person
- Let your child know that your love for them is not associated with their sporting performances
- Communicate with your child and ask them how they are really feeling about their sport and about competing in particular
- Occasionally let your child compete without you being there and hovering over them
- Emphasise the good things your child did in preparing for and during the match/tournament
- Try to avoid:
- saying “we’re playing today”. Instead say “you’re playing today”
- Give your child credit for accepting the responsibility of performing
- Getting too pushy or believe that you are indispensable. Let the coach do the coaching
- Living through your child’s performances
- Turning away when your child’s behavior is unsportsmanlike.
- Telling your child what he/she did wrong after a tough match
- Making enemies with your child’s opponents or family during a match/tournament
- Making your child feel guilty by reminding them about all the time, money and sacrifices you are making for his or her sport
- Thinking of your child’s sporting performances as an investment for which you expect a return
- Badgering, harassing or using sarcasm to motivate your child
- Comparing your child’s performances with those of other children
- Forcing your child to go to training. If they are sick of training find out why and discuss it with them
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